Delivery
If we cannot deliver your order due to reasons beyond control (e.g. illness or tightened government restrictions), we will deliver your order when it's physically and legally possible to do so. Otherwise, we are able to issue a refund minus any administrative costs.
Mainland UK Delivery
Delivery Option | Delivery Time | Tracked | Signed For | Cost |
---|
Standard (48 Hour) | 3 - 5 Working Days | Yes | Yes | £9.95 |
24 Hour | 2 Working Days | Yes | Yes | £10.50 |
Weekend | 2 Days | Yes | Yes | £26.50 |
Scotland, Highlands & Islands: Orders to the Scottish Mainland, Highlands and Islands, Northern Ireland, and Channel Islands will have their shipping rates calculated at the checkout.
How long will it take to process my order?
All orders are processed and sent to our courier first thing in the morning. Please bear this in mind when using our expedited shipping service.
How quickly will my order arrive?
Our aim is to dispatch all orders placed next day. Any orders placed after that time will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday.
Will I need to sign for my order?
Yes, you will need to sign for your order.
If goods are returned to us by our couriers following unsuccessful attempts to deliver, and where delivery instructions have been met, refunds will not be given. In these circumstances the customer may request for the goods to be re-sent. This will incur the relevant area delivery charge and will not cover any spoilt perishable goods. Please note parcels containing alcohol cannot be left without a signature.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.